Refund policy

Last updated: November 2, 2026

You can return a piece for a refund, or exchange it, within 6 months of the delivery date, as long as it is in its original condition. This policy covers orders placed on myocera.com and works together with our Terms and Conditions.

Returns and exchanges

To be accepted, a returned piece must be:

  • sent back within 6 months of the delivery date;
  • unworn, undamaged and unaltered, in its original condition;
  • returned with its Ocera box and any certificate or paperwork it came with.

Ocera reserves the right to refuse any return or exchange that does not meet this policy.

What cannot be returned

These pieces are final sale:

  • resized pieces, including those resized under our complimentary resize;
  • engraved or otherwise personalized pieces;
  • bespoke pieces designed with a Design Concierge.

Made-to-order pieces from our collections can be returned like any other piece.

How to return a piece

  1. Email bespoke@myocera.com with your order number, the piece, and whether you would like a refund or an exchange.
  2. We reply with your return approval and the address to send it to. Please do not send a piece before it is approved.
  3. Ship the piece back fully insured, with tracking and a signature required. Return shipping is at your cost, and the piece stays your responsibility until it reaches us.

Refunds

We inspect every returned piece when it arrives. Once it is approved, we refund the full price to your original payment method within 10 business days; your bank may take a few more days to show it. If a piece does not meet this policy, we contact you and send it back to you.

Exchanges

You can exchange a piece for any other piece on myocera.com. If the new piece costs more, we charge the difference; if it costs less, we refund it. The new piece ships free, with shipping insurance and a signature on delivery, on its usual timeline.

Damaged or incorrect pieces

If a package arrives damaged, or holds the wrong piece, email us within 48 hours of delivery with photos. We send you a prepaid, insured label and replace the piece or refund it in full, at our cost.

Repairs and warranty claims follow the Ocera Limited Warranty, not this policy.

Contact

Email bespoke@myocera.com, or write to Ocera LLC, 6075 Barfield Rd, Sandy Springs, GA 30328.