Client care

Everything that happens after the piece is yours, and how to reach us.

The Lifetime Upgrade Policy

Trade up your certified center stones and heirloom diamonds over time, based on real market appreciation. It is a structured commitment to a relationship that lasts generations, treating high jewelry as a living asset rather than a sunk cost.

Speak with a Design Concierge

Custody and confidentiality

Ocera keeps an unbroken chain of custody from the raw source to our private studio benches. There are no third-party handoffs, which protects your privacy as much as your piece.

Private delivery and unveiling

Finished pieces move from our bench straight into the personal custody of your Design Concierge, then are hand-delivered to your door or prepared for a private, celebratory unveiling in store.

The Ocera box

Forest green velvet with a blind-debossed insignia, lined in plush cream velvet to protect every stone, with a weighted, smooth closure. Gifts arrive with a personal letter that tells their story first.

Gifting with Sempra

Certification and hallmarks

Diamonds are conflict-free and certified. Gold and platinum are alloyed in house and laser-stamped with the legal assay hallmark and the Ocera insignia.

The grading standard

Vermeil

Ocera vermeil is built on certified .925 sterling silver with heavy gold micron plating, never cosmetic flash plating. Your Design Concierge can advise on the micron tier for how you wear it.